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Home > Office 365 > Unable to join Teams Meetings on Windows devices
Unable to join Teams Meetings on Windows devices
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Issue: Teams may not join or load into meetings when clicking on a join link on an external app such as Outlook. Teams may also not join meetings within the app itself.


Solution: Clearing Microsoft Teams app cache resolves this issue.
- Exit Teams completely.
- Press Win + R, enter ' %appdata%\Microsoft\Teams  ' to navigate to app cache.
- clear/empty contents of the Teams folder then restart the device.

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